Frequently Asked Questions
Everything you need to know about shopping with Icey Pyramid.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout if you need your fit sooner.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. As our styles range from slim-fit to oversized, we recommend checking the 'Fit Note' section for each individual garment.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request for a refund or a seamless size exchange.
How should I care for my Icey Pyramid apparel?
To maintain the quality and 'icey' finish of our fabrics, we recommend washing items inside out in cold water and hanging them to dry. Avoid high-heat tumble drying to prevent shrinkage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Do you ship internationally?
Yes, Icey Pyramid ships worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Please note that customs duties may apply depending on your country.